Case Study: Building a Rationalized Real Estate Process

Services:

• Organizational Design
• Workflow & Process Design
• KPI Development

A municipality with land-holdings totaling 10 square miles in one of the nation’s densest and fastest growing metropolitan areas engaged RCLCO to improve its real estate management processes and rationalize a complex organizational structure stretching across nine different departments.

Approach

►An extensive benchmarking effort identified real estate management best practices across public agencies including staffing levels and skillsets
►RCLCO worked collaboratively across city departments to outline an organizational structure providing enhanced support to key municipal stakeholders

Result

In-line with RCLCO’s recommendations, the city centralized key functions in an expanded Real Estate Services department with amplified private market expertise. Improved processes also better aligned real estate activities with the city’s social justice and quality of life objectives.